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Frequently Asked Questions (FAQs)

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How can I place an order for customized products?

Please contact us via our inquiry form. We will schedule a detailed consultation and proceed with the production based on the discussions.

What is the typical lead time for products?

The lead time varies depending on the type and customization of the product, but generally, it takes about 3 to 5 months from order to delivery. A specific timeline will be provided during the quotation process.

How is the price for custom-made products determined?

The price varies based on the selected materials, design, and size of the product. We will provide a detailed estimate once we have gathered all the necessary information.

How long do Nishijin-ori products last?

Nishijin-ori products are of the highest quality and highly durable. With proper care, they can retain their beauty for many years. We will provide detailed care instructions tailored to your specific product and usage environment.

What kind of maintenance is required?

Nishijin-ori products require proper care based on the materials used. Detailed care instructions are provided with the product.

Can I return or exchange a product?

Since our products are custom-made, we generally do not accept returns or exchanges. We ensure that the design and materials are thoroughly confirmed with you before production begins.

Can I see samples of Nishijin-ori?

Yes, we can provide samples upon request. Please contact us through our inquiry form, and we’ll assist you in selecting the best design for your needs.

Do you ship internationally?

Yes, we do ship internationally. Shipping costs and conditions vary depending on the destination, and we’ll provide detailed information during the quotation process.

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Inquiry Form

Please fill in all the necessary information in the inquiry form below and press the submit button.

In handling the personal information acquired by the Company, the Company will comply with the Act on the Protection of Personal Information, guidelines on the protection of personal information, and other relevant laws and regulations on the protection of personal information.

2. Safety management of personal information

In regard to the protection of personal information, the Company will implement appropriate organizational, physical, personal, and technical measures, and will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information handled by the Company and to safely manage such personal information.

3. Matters to be observed in acquiring personal information, etc.

The Company will observe the following matters regarding the acquisition, use, and provision of personal information by the Company.

(1) Acquisition of personal information

The Company may acquire personal information related to general users of the Site (hereinafter referred to as "Users") or those who advertise on the Site (hereinafter referred to as "Advertisers") to the extent necessary for the operation of the information provision site on the Internet managed by the Company (hereinafter referred to as "This Site") from users or advertisers.

(2) Purpose of use of personal information

We will not use the personal information we have acquired beyond the scope necessary to achieve the purposes of use set out below, except as provided for by law or with the consent of the individual.

①　Operation, maintenance, and management of this site

②　Provision and introduction of services through this site

③　Surveys to improve the quality of this site

(3) Provision of personal information, etc.

Except as provided for by law, we will not provide personal information acquired with the individual's consent to a third party without the individual's prior consent. In addition, we will disclose, correct, add, or delete personal information or notify the individual of the purpose of use at their request in accordance with the law, and will respond appropriately to their opinions and inquiries.

4. Changes to the purpose of use of personal information

In principle, we will not change the purposes of use specified in the preceding paragraph, except when we have obtained the individual's prior consent. However, this does not apply if the purpose of use is changed after announcing the new purpose of use in advance, to the extent that it is reasonably deemed to have a reasonable relationship with the purpose of use before the change.

5. Provision of personal information to third parties

When entrusting all or part of the handling of personal information to a third party, we will thoroughly review the suitability of the third party and provide necessary and appropriate supervision of the entrusted party to ensure the safe management of the entrusted personal information.

6. Improvement and review of the handling of personal information

We will inspect the handling, management system, and efforts of personal information and will continually improve and review them.

7. Disposal of personal information

When the need for personal information is no longer met in light of the purpose of use, we will erase or discard the personal information. Such erasure and disposal will be carried out in a necessary and appropriate manner to prevent the risk of external leakage, etc., and only to the extent necessary for the performance of business operations.

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